Hertz rental price discrepancy

By Joe Whitehouse
This item appears on page 22 of the August 2019 issue.

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For a trip to Mexico City with my wife, Arlene, Feb. 17-25, 2019, I reserved a car online with Hertz(www.hertz.com) in January. I was given a total cost of $192, which would equal MXN3,694.

However, when we went to pick up the car, the price we were charged was MXN5,490 ($285, according to my credit card statement), or 48% more, even though I had with me the original receipt with the price I had been given at booking. On my part, there was no informed consent that the price in Mexico would be different.